EBI's AI Studio Docs
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Quick start

Set up your AI assistant, test it, and launch it from EBI's AI Studio.

Outcome

By the end of this guide you will have:

  • Added training information (website and/or documents)
  • Created or refined a few key flows
  • Tested in preview
  • Published changes
  • Launched your AI assistant on your website using Web Messenger

Prerequisites

  • You can sign in to EBI's AI Studio
  • You have a website URL and/or documents you trust (optional but recommended)
  • You have permission to edit flows and settings in your organisation

Steps

  1. In the left navigation, select Content.
  2. Select Information sources.
  3. Under Website URL, enter your site into Your website URL.
  4. (Optional) Select Include child pages.
  5. Select Capture website content.
  6. (Optional) Select Upload documents and upload trusted files using Drop your file(s) here or browse Max file size: 100 MB each.

Information sources in EBI's AI Studio showing website URL capture

2) Create or refine key flows

  1. Go back to Content.
  2. Select Flows.
  3. Select Create new flow to add a missing FAQ or task.
  4. Select an existing flow and edit the response so it matches your real process and policies.

Flows in EBI's AI Studio showing Create new flow, Publish, and Try your live AI

3) Style and allowed domains

  1. In the left navigation, select Style.
  2. (Optional) Under Restrict to your domains (optional), add the domains where your AI assistant will be embedded.
  3. Select Save and publish.

4) Test in preview

  1. In the left navigation, select Content.
  2. Select Flows.
  3. In Try your live AI, ask 10–20 realistic questions (including edge cases).
  4. Iterate on flows and information sources until answers are accurate.

5) Publish

  1. In Content → Flows, select Publish.
  2. In Style, select Save and publish if you changed any styling or allowed domains.

6) Launch on your website

  1. Select Launch your AI.
  2. In Code for your AI assistant, choose the method that matches your website (for example, AI assistant code).
  3. Copy the snippet and add it to your website.

Verify

  1. Open your website (incognito/private window recommended).
  2. Confirm the Web Messenger loads.
  3. Ask 3–5 of your top questions and confirm you get the expected answers.
  4. In Request viewer, confirm you can see the requests coming through.

Common issues

  • Web Messenger doesn’t show on your site: check Restrict to your domains (optional) in Style, then select Save and publish.
  • Capture website content fails: try again with Include child pages off, or upload documents instead.
  • Answers are wrong or inconsistent: tighten the flow response, or upload a better source document under Information sources.

Introduction

What EBI's AI Studio is and how to think about assistants, flows, and content.

Dashboard overview

Understand what your assistant is doing and where to improve.

On this page

OutcomePrerequisitesSteps1) Add training information (recommended)2) Create or refine key flows3) Style and allowed domains4) Test in preview5) Publish6) Launch on your websiteVerifyCommon issuesRelated