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Dashboard overview
Understand what your assistant is doing and where to improve.
The dashboard helps you monitor usage and improve your assistant over time.
What to look at first
- Request volume: how often users are engaging.
- Popular flows: what users ask for most.
- Unanswered questions: where you need new flows or better content.
- Peak times: when you may need more live chat coverage.
Using insights to improve quality
- Review unanswered/low-confidence requests.
- Add a new flow (or expand an existing one) to cover the gap.
- Update content sources (documents, website content) if the answer exists but isn’t being found.
- Re-test and publish.
Keep a feedback loop
Set a regular cadence (weekly or bi-weekly):
- Review what users asked.
- Improve the top 3 gaps.
- Measure the change after publishing.