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Dashboard overview
Review activity and spot improvement opportunities in EBI's AI Studio Dashboard.
Outcome
By the end of this guide you will know what to check first in Dashboard so you can monitor performance and decide what to improve.
Prerequisites
- You can sign in to EBI's AI Studio
- You have some traffic (or test conversations)
Steps
1) Open Dashboard
- In the left navigation, select Dashboard.
- Review the headline panels at the top of the page.
2) Review the most useful panels first
Use these as your “first pass”:
- Requests received this month: baseline usage and trends.
- Most popular Flows - last 30 days: what users ask for most.
- Successful requests - last 30 days: whether conversations are completing.
- AI to agent handovers and Live chat team members: whether users are reaching human support and if agents are online.
- The “busiest” panels: when you may need more live chat coverage.
3) Turn insights into actions
- Pick the top 3 gaps (high volume, low success, repeated handover).
- Improve the experience:
- Add or refine a flow in Content → Flows.
- Add sources in Content → Information sources.
- Select Publish (flows) and retest.
Verify
- After sending a test message, you can find it in Request viewer
- Dashboard panels move off “No data yet” once you have enough usage
Common issues
- Everything says “No data yet”: you may not have enough conversations yet; check again after your AI assistant has been live for a while.
- Numbers look wrong: confirm you’re looking at the correct time period (for example Today vs This month).