Introduction

EBI's AI Studio is a workspace for building AI assistants that can answer questions, guide users through tasks, and hand over to live chat when needed.

Core concepts

Assistant

An assistant is the thing your users talk to (on your website or another channel). An assistant is made up of flows, content sources, and optional integrations.

Flow

A flow is a structured conversation path. You can use flows to:

• Answer common questions
• Collect information (e.g., name, email, order number)
• Route to the right team
• Trigger an integration (e.g., submit a ticket, look up an account)
• Offer a live chat handover

Content

Content is the approved information your assistant can use, such as:

• Your website pages
• Uploaded documents (PDFs, docs)
• Pre-written responses inside flows

Typical setup path

1. Create an assistant.
2. Generate or write your first flows.
3. Add supporting content (website + documents).
4. Test in preview and refine.
5. Publish and add it to your chosen channel.

Next: follow the quick start to build an assistant end-to-end.