Introduction

EBI's AI Studio is a workspace for building AI assistants that can answer questions, guide users through tasks, and hand over to live chat when needed.

In the left navigation you’ll typically work in:

• Dashboard: headline usage and activity.
• Content: build and publish Flows, edit Universal content, and manage Information sources.
• Style: set your AI name, branding, and allowed domains.
• AI settings: control how messages are processed (flows vs AI generation, live chat checks, and more).
• Request viewer: review and export user requests.
• Live chat: manage agents and respond to conversations.
• Launch your AI: get the snippet to embed Web Messenger.

Core concepts

Assistant

An assistant is the thing your users talk to (on your website or another channel). An assistant is made up of flows, content sources, and optional integrations.

Flow

A flow is a structured conversation path. You can use flows to:

• Answer common questions
• Collect information (e.g., name, email, order number)
• Route to the right team
• Trigger an integration (e.g., submit a ticket, look up an account)
• Offer a live chat handover

Content

Content is the approved information your assistant can use, such as:

• Your website pages
• Uploaded documents (PDFs, docs)
• Pre-written responses inside flows

Typical setup path

1. Add sources in Content → Information sources (optional but recommended).
2. Create your first flows in Content → Flows.
3. Test using Try your live AI.
4. Select Publish to make your changes live.
5. Select Launch your AI to embed Web Messenger.

Next: follow the quick start to build an assistant end-to-end.