Create your AI assistant

Outcome

By the end of this guide you will have a working first version of your AI assistant, including:

• At least a few key flows (your top FAQs / top tasks)
• One or more information sources (website and/or documents)

Prerequisites

• You can sign in to EBI's AI Studio
• You have a website URL and/or documents you trust (optional but recommended)
• You have a short list of your top customer questions (recommended)

Steps

1) Add your website (optional)

1. In the left navigation, select Content.
2. Select Information sources.
3. Under Website URL, enter your site into Your website URL.
4. (Optional) Select Include child pages.
5. Select Capture website content.

2) Upload documents (optional)

1. In Information sources, select Upload documents.
2. (Optional) Add upload-wide tags in Tags (Optional).
3. Select Drop your file(s) here or browse Max file size: 100 MB each and upload your files.

3) Create your first flows

1. In the left navigation, select Content.
2. Select Flows.
3. Select Create new flow.
4. Create 5–10 starter flows covering your top questions and tasks.

Good starter flow topics:

• “What are your opening hours?”
• “How do I reset my password?”
• “How do I contact support?”
• “What’s your returns policy?”

Verify

• You can see your new flow(s) in Content → Flows
• In Try your live AI, you can ask a question and get the expected response

Common issues

• Nothing new appears after “Capture website content”: try again with Include child pages off, or upload documents instead.
• The AI answers with the wrong policy/process: add a dedicated flow for that question or upload a clearer source document.

Related

• Training
• Testing
• Publishing