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Account setup
Configure security, teams, notifications, and billing basics.
Security
- Enable any required security settings for your organisation (for example, 2FA).
- Use unique passwords and a password manager.
Team access
If your plan supports multiple users, invite teammates from your account or team settings. Assign roles so that only the right people can:
- Publish assistants
- Edit flows and content
- Manage billing and integrations
Notifications
Recommended:
- Alerts for live chat handovers (so users aren’t left waiting).
- Notifications for spikes in usage or repeated unanswered questions.
Billing and usage
EBI's AI Studio usage is typically measured by requests (user messages / interactions). To avoid surprises:
- Review usage regularly.
- Set internal owners for monitoring and optimisation.
See: Usage & billing