Web Messenger

Outcome

By the end of this guide you will have Web Messenger embedded on your website.

Prerequisites

• You can sign in to EBI's AI Studio
• You have published your flows (recommended)
• You can edit your website’s HTML/templates (or have an engineering contact)

Steps

1) Open the launch modal

1. In the left navigation, select Launch your AI.
2. In Code for your AI assistant, choose the tab that matches your website:
   • AI assistant code
   • Squarespace site
   • Wordpress site
   • Shopify site
   • HTML website with Google Tag Manager
   • QR code

2) Copy and install the snippet

1. Copy the snippet shown in the modal.
2. Add it to the pages where you want Web Messenger to load (often your main site template).
3. If possible, place it just before the closing </body> tag.

Tip: If you want to send the instructions to someone else, use Send instructions via email in the modal.

3) Restrict allowed domains (recommended)

If you want to stop the widget loading on unexpected sites:

1. In the left navigation, select Style.
2. Under Restrict to your domains (optional), add your domain(s).
3. Select Save and publish.

Verify

1. Open your website (incognito/private window recommended).
2. Confirm Web Messenger loads.
3. Ask 3–5 common questions and confirm you get the expected responses.

Common issues

• Web Messenger doesn’t show: confirm your domain is added under Restrict to your domains (optional) and you selected Save and publish.
• It shows on the wrong site: add allowed domains and remove any incorrect ones, then Save and publish.
• It loads but answers are wrong: publish updated flows and/or add sources in Information sources.

Related

• Publishing
• Testing
• Troubleshooting