Testing

Outcome

By the end of this guide you will have a repeatable way to test your AI assistant before you launch changes.

Prerequisites

• You have at least a few flows in Content → Flows
• You have added training sources in Content → Information sources (recommended)

Steps

1) Create a short test script

Create a checklist of ~20 prompts that includes:

• Your top 10 FAQs
• Your top 5 “how do I…?” tasks
• 3–5 edge cases (ambiguous or misspelled questions)
• 1–2 escalation/handover scenarios (if you use live chat)

2) Test in preview

1. In the left navigation, select Content.
2. Select Flows.
3. In Try your live AI, run your test script end-to-end.
4. Use reset to restart the conversation when needed.

3) Fix gaps and re-test

1. If the AI gives the wrong answer, update the flow response or add a new flow.
2. If the AI is missing knowledge, add a source in Information sources.
3. Re-run the relevant part of your test script.

4) Test the live Web Messenger (after embedding)

After you’ve embedded Web Messenger on your website:

1. Open your website in an incognito/private window.
2. Run your test script again.

Verify

• Your test script produces accurate answers in Try your live AI
• If Web Messenger is installed, the widget produces the same answers on your website

Common issues

• Preview answers differ from your website: confirm you selected Publish in Content → Flows and Save and publish in Style.
• The chat won’t reset: select reset, then refresh the page if needed.
• Live chat handover never appears: confirm Live chat is enabled and an agent is online.

Related

• Training
• Publishing
• Web Messenger