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Improve answer quality in EBI's AI Studio using flows and trusted information sources.

Outcome

By the end of this guide you will have improved answer quality by:

  • Adding trusted information sources (website and/or documents)
  • Refining flows for high-impact questions
  • Testing changes before you publish

Prerequisites

  • You can sign in to EBI's AI Studio
  • You have access to a website URL and/or documents you trust (recommended)

Steps

1) Add website content (optional)

  1. In the top navigation, select Content.
  2. Select Information sources.
  3. Under Website URL, enter your site into Your website URL.
  4. (Optional) Select Include child pages.
  5. Select Capture website content.

2) Upload documents (optional)

  1. In Information sources, select Upload documents.
  2. (Optional) Add upload-wide tags in Tags (Optional).
  3. Upload your documents using Drop your file(s) here or browse Max file size: 100 MB each.

Information sources in EBI's AI Studio showing document upload

3) Review universal content (recommended)

  1. In the top navigation, select Content.
  2. Select Universal content.
  3. Review key messages (for example AI assistant welcome message and Unable to assist - suggest support) and update them if needed.

See Universal content for the full reusable message reference.

Universal content in EBI's AI Studio

  1. In Content, select Flows.
  2. Add or update flows for any question that needs an exact answer (policies, pricing rules, eligibility, step-by-step processes).
  3. Select Publish when you’re ready to make the changes live.

Flows use training examples to help match user messages to the right intent.

  1. In Content → Flows, find the flow you want to improve.
  2. Select the trigger/control icon with the tooltip Control how your flow is triggered.
  3. Open Training.
  4. Under Add examples, enter realistic user messages for that flow, then select Add.
  5. Review Trained examples and keep at least 5 examples before publishing the flow.

If you are already in the flow editor and see Please add at least 5 trained examples in order to publish a flow, select that banner to open the training examples for the flow.

Tip: If you can’t add a training example, it may already exist (EBI's AI Studio enforces unique examples).

For detailed trigger matching, confidence threshold, suggested examples, and overlap checks, see Flow triggers and training examples.

Verify

  1. In Content → Flows, use Try your live AI to ask:
    • 5–10 common questions
    • 5 “long-tail” questions (worded differently)
  2. Confirm responses match your sources and your preferred wording.

Common issues

  • The AI uses outdated information: re-upload the updated document or re-run Capture website content, then retest.
  • Long answers or the wrong tone: update Response generation instructions in AI settings (if available to your plan).
  • Critical questions are still wrong: add a dedicated flow and publish it.
  • A flow cannot be published: add at least 5 trained examples for that flow, then try publishing again.

Flow-building patterns

Combine flow bubbles to collect information, branch journeys, reuse flows, upload files, run actions, and repeat steps.

Flow triggers and training examples

Configure when a flow should run, review suggested examples, and improve matching accuracy.

On this page

OutcomePrerequisitesSteps1) Add website content (optional)2) Upload documents (optional)3) Review universal content (recommended)4) Tighten answers with flows (recommended)5) Add training examples to a flow (recommended)VerifyCommon issuesRelated