Support
FAQ
Common questions about EBI's AI Studio assistants and flows.
What’s the difference between a flow and content?
- Flows are structured, curated conversations (best for frequent or critical topics).
- Content is approved supporting information (best for broad coverage).
Why is my assistant using the fallback message?
Usually because:
- There isn’t a matching flow, or
- The assistant doesn’t have enough approved content to answer reliably.
Fix: add a flow for the question, or add better supporting content.
Can I restrict where the widget loads?
Yes. In Style, add allowed domains under Restrict to your domains (optional).
How do I add live chat?
Enable live chat handover and add a handover step to the relevant flows.
See: Live chat handover